Delivery
Our orders are shipped with UPS. The delivery time is on average 3 to 10 working days. Items are packaged with care and checked before shipping. A 48-hour express delivery service is also available for shoes we have in stock in Montreal.
After ordering on our site, an e-mail containing your order number is sent to you. If the product you ordered is not in our stock in Montreal, we will search for it among our network of North American partner resellers. Once the product is found, it is transported to our premises, received, then authenticated and checked by our team. After passing our authentication process, it is returned to its original packaging, packaged in our packaging and then shipped. You will subsequently receive an e-mail containing a tracking number which will allow you to follow its delivery. It will be at your home within 3-10 days.
We deliver all over the world.
From your "My Account" area, the status of your order remains as "processing" until delivery. Once your product has successfully passed our inspection process, it is returned to its original packaging, packaged in our packaging and then shipped by UPS. You will then receive an e-mail containing a link with a tracking number which allows you to follow its delivery. After receipt of this e-mail, delivery will take place within the following 2 working days. For home delivery, if you are not at home on the day, UPS can offer to reschedule a delivery or give your package to a trusted neighbor.
If you have not yet received your tracking number from our carrier Chronopost or UPS, this means that your order has not yet been shipped and is being transported to our premises or being authenticated. As soon as it is delivered to our carrier Chronopost or UPS, you will automatically receive an e-mail containing the tracking number as well as a link to follow its delivery.
Our order processing times are 3 to 8 working days (in mainland France, excluding weekends and public holidays). They may be exceeded depending on the economic situation, the availability of the product or the carrier. If necessary, do not hesitate to contact us by telephone